I don't have any good thing to say on this Restaurant. The Attendant/waiter has an unpleasant attitude, do not know how to communicate with customer(s). The menu list was very confusing. If you are not familiar with the food you order, don't waste your time to go there , you will end up disappointed because the waiter are damn enough to explain to you what they offer. If you are a Japanese food lover go to other place to eat. That is my best advise.
We went to Shoguns Saturday night around 7:30. We were told there would be a 30 minute wait which was expected. 1 hour and 15 minutes later we asked how much longer and they stated we would be the next party seated. Three parties were seated after that then we asked again and they said we would get the next table. We then decided to head over to Yamoto's, a new Japanese style restaurant in town located by Mercado's on the loop. We walked in and were seated immediately no wait. The services was excellent the manager even came to make sure we enjoyed everything a few times. The pricing was the same but the food was steps above shoguns. Yamato's has more sushi variety, the atmosphere is calmer and more relaxing for family night and over all it is much cleaner than either shoguns in Tyler. Thank you shoguns for making us check out the new spot! We will only be dining at Yamato's moving forward!
We eat here all the time and have never had a bad meal!!! They are always accommodating. We are a family of six and always have more than enough room for all of us. The Chefs are outstanding and the kids really enjoy the show.
It was our senior prom & we had made reservations for 7PM we didnt arrive until 7:10 and they told us we couldnt get our seat until the whole group showed up but then gave our RESERVED table to another group.But one of the hostesses finally stood up and said something after complaints about going else where and finally got seated at about 8:05. The beginning wasn't good at all besides the girl helping us but the food was great! The chef made us laugh and showed us a good time. It took a while for us to get our checks and cards back and finally left around 9:15. All in all the food was good but the staff needs to be more on top of things.