DOESNT EVEN DESERVE A STAR!!!!!! They took 40min longer then quoted to bring our food we had ordered. When driver (white male) brought our food he was completely rude, and when asked where some of our order was, he started throwing a FIT.... yes literally a FIT! He was telling me to Call them and that he couldn t help me... just call them. While I was walking away from his car, he aggressively peeled out of the parking lot... leaving skid marks!!!! We immediately called the place asking for our item and a refund after dealing with this HORRIFIC experience. Our food was cold, took forever to be delivered, AND THE DRIVER WAS EXTREMELY RUDE!!! They told us we could not get any refund or even a discount for this, they told us to STOP eating our COLD food and the JERK would come back to pick up the food and we would then get a refund... Lets see if they even give us the refund.... if not we will be pursuing further actions against them!!!
I Have been ordering from here for about two years now. Today my husband and I decided to go into the restaurant to see how it looked inside. It looked clean, but looks can be deceiving. As we finished up our lunch I looked up at my husband. There was a ROACH crawling right next to him on the seat. It was absolutely disgusting. When we alerted the the waitress she said I'll take care of it. When we got up from the table she killed it. Made me think this was not her first encounter with these dirty bugs. Unfortunately like I said we have been ordering food from them for about 2 years. It;s also true that the waitress: not very friendly. The wait for delivery is 45 minutes and the driver never has change. This place has lost my business forever. If there was a roach crawling around in the dining room with the customers, imagine the kitchen. How many roaches have they taken out of the food before they served it. DISGUSTING!!!!
Long time customer of Rice Lovers….tried several other Chinese restaurants in McKinney…. but keeping coming back for their food….Nice service and Great food….thanks for being there for us for so many years!!
The food entree's were good, the hot and sour soup left much to be desired, but the order fulfillment and customer service aspect of this business is in need of colossal improvement.
We ordered delivery on a Sunday afternoon for a family dinner (4 people), the order was missing steamed rice for some of the main entrees. We called the restaurant, they offered to come back in 45 minutes, or give a credit for steamed rice on the next order, or they'd make the steamed rice that I could pick up at the store.
If the store was around the corner I may havedriven, but my food would be cold when I returned and I would miss eating together with my family.
I may not go to their restaurant again in the future so the credit was not going to work for me, and I was not going to wait 45 minutes to eat rice and not have an entree to enjoy together.
I asked if they could just provide a credit for the missing rice on the current order, or they could cancel the entire order entirely, and redo for the amount of product we actually received, but they refused.
I tried to reason with the person on the phone, they talked with the manager, the manager would not get on the phone, and they began to take on a combative attitude. I was fuming by this point, but kept my composure and bid them a good day and good riddance.
I am totally disgusted with Rice Lovers. They totally messed up my order. I called in an adult meal, and 3 children's meals. The girl called it back to me, exactly right. I went to pick it up and she recalled it back to me exactally how I ordered it. I noticed that it was more expensive than usually. It was busy, and they were very rude to me. So I left and went home. I noticed they gave me ALL adult meals. I called them and talked to the worker that took my order and she admitted it was all her fault. She said she needed to talk to her manager to see what they could do and she would call me back. When she called me back, the owner/mananger said they would give me $10 off a $40 order, OR 2 soup orders free, OR $5 off a $25 order. WHAT A JOKE. I told them that I would, from now on, be going to Pei Wei where the customer service is AMAZING and they will fix whatever I want and if they get it wrong, they will take good care of me. PEI WEI HERE WE COME!!!
Rice Lover's, I hope you go straight out of business. I will tell EVERY PERSON I know!!
This place just lost my business. I would usually go out of my way to pick up take out when I wanted Chinese but never again. They padded my credit card transaction with a $2.00 tip that I DID NOT authorize. Be careful what you sign with this place.....will tell all of my friends to go elsewhere................
My kids and I had lunch here to try it out. We were seated promptly by a young lady who also took our order. Our service was very prompt. Our food was hot and our plates were FILLED with food! For the cost, this place isn't bad at all for very casual dining. The owner came to our table as we were finishing our meal to ask how our service and food was, which was really nice.
This place is disgusting. I was an employee there for as much as i could stand it.Step in to the kitchen and you will never want to eat there again. The food is good, but the process is disgusting. Dont bother to tip the cashiers because the owners will keep as much as they can. I confronted them on everything but the carelessly answered me the way they carelessly manage their business.
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