Brick House Grill, Hot Springs

Food was good, but the waitress was haughty. They ran out of dinner rolls and instead of apologizing, she put her hand on her hip and declared that they would not be serving dinner rolls, because they had run out. I won't be going back there again.

Me and some family members and friends went to Brick House Grill thinking it would be a nice place to eat......we were WRONG! First off, we had to sit upstairs(with the drink machine) away from all the other customers even though there was A LOT of other places we could've sat. It looked like we were in our grandmother's basement. We had a VERY rude waitress. She had an attitude before we even ordered our drinks, especially with a family friend that was with us. We asked for refills about 3 times before she finally did it. The burgers, steak, chicken, and coleslaw were really bland. The chicken tenders and potato soup were pretty good. The fish was just okay. When I requested to have my burger sent back since I wasn't enjoying it the waitress really got an attitude. When one of our friends told the waitress about how she had hair in her food and didn't want to eat it the waitress didn't really care or act like she was concerned at all. When she went back to kitchen she had a smile on her face like it was funny! She didn't even offer to take the food back! My sister in law needed a carry out for her potato soup so she went downstairs and asked our waitress for one only to be ignored. She had to ask another waitress for a carry out after about 5 minutes of waiting. After all this horrible service we requested to speak to the manager thinking we would be able to have some decent service but we were wrong about this too. Even the manager had an attitude! She was just as careless as the waitress! She basically told us to not come back(we wasn't anyways). Has she ever heard about the customer always being right? One thing a restaurant should always care about is the customer's happiness and she didn't at all. We finally got our receipt and saw that the waitress would've got 21 dollars in gratuity -_- . We asked the manager to take it off since we didn't get good service. She eventually took it off.......after we got into an argument with her. There was no way we were going to pay $21 dollars on sucky service! Then the waitress decided she wanted to come up and tell us how she enjoyed servicing us for free. Woman you didn't service us at all! We were being disrespected the whole time we were there! Even after all of this we still gave them the respect they didn't deserve. We didn't cuss them out like we wanted to and we didn't clown. Instead we just paid for our meals and left. While we were outside however some random guy(I'm guessing he's a frequent customer) came up to us and was talking about something somebody left on their receipt about the horrible service we experienced. That's how we knew that the waitress had been talking about us because people in the restaurant were looking out of their windows laughing at us! I don't see anything funny about horrible service! There's so much more that happened but I don't even have enough characters left to explain it! Next time I'm in Arkansas I will definitely stay clear of this place! I will never recommend this place to anyone!

My husband, daughter, and I decided to go to Brick House Grill because of the good reviews on several different websites. The first problem was that it was EXTREMELY hot in the restaurant. My husband and I were sweating the entire time and my daughters entire body was pink from being hot. I ordered the catfish with steamed broccoli (their veggie of the day) and mashed potatoes. One piece of my catfish was so salty I couldn't eat it, the other one was ok. My broccoli was cold, even though I asked for it to be over done (I like my broccoli very soft). I sent the broccoli back and didn't see it again until the end of our meal. My daughter ordered the grilled cheese and fries. The grilled cheese was good, but the fries were so greasy and soggy I could literly twist them and grease would drip out. Like wringing a wet rag. It was discusting. My husband ordered a cheeseburger and fries. He said the burger was good. His fries were not as bad as my daughters, but still not good. Our server was very nice and attentive. He got my meal taken off the check. Service was good, food was bad! I wouldn't reccomend this place.

In March, during my spring break (I'm a teacher), I went on a hamburger tour in Texas. If you read the Texas Monthly magazine, in 2008, they listed their top 50 burgers in Texas. My friends and I went to try the top burgers from that list. We went to the number 1 (The Grape in Dallas) and found it to be very, very good. The meat quality is what made it good, but nothing else. #2 was The Alamo Springs Cafe in Fredricksburg. It's burger was actually the front cover of the magazine that month. It was much better than The Grape. It was a biker joint out in the middle of a mesquite forest. Very nice experience. Number 3 was The Counter Cafe in Austin. Tiny restaurant only able to seat 25 people. They cook it right in front of you. Extremely good!!! It was my second favorite in Texas. Number 4 was in El Paso, so we didn't make it to that one, and #5 was in San Antonio. I wish we had done that one, but for some reason didn't. Number 6 was The Porch, in Dallas. That was my favorite burger ever. We ate there twice, it was so incredible!!!!!! Since I live in Arkansas, I decided to go on a burger quest here to try and find the best Arkansas has to offer. I didn't think anything could come close to The Porch, but I found some really good ones. Hugo's in Fayetteville is great, and so is Herb's of Ashdown. I found David's burgers, of Conway to be my favorite in Arkansas, until this week in Hot Springs. I ate at The Brick House Grill there, and not only is it the best in Arkansas, it is the best burger I've ever eaten!!! Yes, even better than The Porch, of Dallas. I was in Hot Springs at a teacher workshop for the week, and ate that Monday night there. I asked for the Brickhouse Burger-well done. I was comparable to the top five in Texas, but on that Thursday nite, I asked for it again and wanted it medium-well. That was off-the-charts good!! I got it again on Friday at lunch on my way home and got it to go. I don't recommend this. You won't be able to eat it while driving!:) It'll go everywhere on you. Sit down there and eat it. You'll love it! I enjoyed the experience so much, that I'm going to get my Texas burger tour friends up there to try it sometime. I will gurantee that they'll put it up to number one. (Their favorite was Alamo Springs-the biker joint.) You should try this burger, and remember to ask for medium to medium-well.

We went and were really happy with our experience and the food. I had the Prime Rib sandwich and it was to die for. SOOO good! My only complaint would be that the prices were a little higher than I was hoping for, but they were still fairly reasonable.

It really is a good place. I liked it better when Rhonda T and I went out afterward and had more fun.

Excellent! The Brick House Grill has been a mainstay for our family for five years now. With the exception of one or two times where the service has been lacking, I can say that the Brick House Grill in Hot Springs has been consistently great. Go and get the prime rib sandwich. Go now. Service: 4 stars Food: 5 stars (prime rib is a MUST!) price:

This is a great place to get a drink, have a really good prime rib sandwich and watch a ball game in the bar. We always stop in here for lunch when we visit Hot Springs. They make a terrific Bloody Mary.