I dined into Pizza Village on Kaliste Saloom last week and decided to order a couple of pizzas for carryout last night.(~50$ worth) I used the number on the pizza box I was given at the store, go figure that is for the northside location! So I arrived after a half hour to pick up my food, I was told specifically that my two pizzas were being put in the oven at this time and will be ready in 25-30 minutes. I returned at 9:50 and no pizza. The manager informs me that everything is my fault because I dialed the moss st number; I agree that I could have researched the number more carefully, but you have to expect that when you HAND OUT THE WRONG PIZZA BOXES! I then brought up the issue of her employee lying to me about specifically putting my pizzas in the oven. Look if the pie isn t ready, it isn t ready -- don t lie to me about it. If someone had told me the pizza was on the north side at 9:15, I would have been glad to pick it up then, instead the employee made up a bold faced lie. At 9:50 after two trips to your store you cannot possibly expect me to drive to your other location for my food. The manager refused to apologize for her employee lying to me and began to make excuses for him. At this point I informed her that I was unhappy with the way she was handling the situation, and asked if there was someone in charge I could talk to. She begrudgingly went to the back and eventually a grey haired man came out to speak to me. He also refused to apologize for the situation, and told me as a matter of fact this is what is going to happen - I can pick up my pizza on moss st, or wait 20 minutes for them to make it here. No other options. I mentioned his lying staff and he also made excuses for them and refused to apologize, and said that compensation for the inconvenience was out of the question. Absurdly poor service, I will never go back so long as these managers are employed here, their customer service abilities are just not up to par. Making up excuses for lying employees is beyond poor and their total lack of regard for the situation was disturbing. As for the food, the toppings are unremarkable and the crust is so far as I can tell almost exactly the same as the frozen thin crust dough sheets they use at Dominos, so there really is no point to go here at all.
I was told by a guy, that should I ever want GOOD pizza in Lafayette, go to Pizza Village. He told me that if I should go to expect a line out the door, iced beer and the best pizza I would ever put in my mouth.
Four months later I was in Lafayette on business and remembered to go to Pizza Village. And true to the man's gospel, I found exactly what he said I would find. I enjoyed the evening with good friends and excellent pizza. Can't wait to do it again!
I used to drive 75 miles just to eat a Landry's Special or have a delicious bowl of their spaghetti. The service is good given they are usually ALWAYS busy. Whether it's take out or eat in, I have NEVER been disappointed with them.
By far the Best Pizza anywhere, some establishments change over the years, either in food quality,or service. Pizza Village has always excelled
in both. I live 70 miles away and always make it a point to eat there any
time i'm even close to Lafayette.
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