I disagree I think they need to retrain everyone that works there & teach them customer service!! Also out of 5 times a week only 2 times do they get the order right!! I have got a breakfast sandwich with nothing on it but cheese no egg no bacon!! I have had to drive around many times because they forget forgot part of our order or gave us another person order!! The staff is nice & kind but gossip and talking even the head Manager does it!! That is a big NONO!!!
That place is either great or terrible depending on what manager is there when you go. Go when Rendy (the manager) or Rachel (the night manager) is there, and you will actually be treated like a valued customer. They actually make the employees WORK when they are there.
The other managers you may as well stay home and make your own food, the service is terrible and the food sucks. Also the store needs redone badly.
i've been in the havana place maybe five times in the last month,and i've yet to be waited on, they stand back there and talk about every thing but eating, some of us go to a fast food place to get something on the go, i will tell every one i know not to go there if they are in a hurry because the sit down resturant down the street is faster