I have been a loyal Pat's customer for years, but as a result of today's experience I will NEVER frequent the establishment again.
I called and placed an order for delivery. To be nice & give the delivery guy a heads up, I added that Lincoln Avenue was closed for TWO BLOCKS for a street festival (because it was two blocks between the restaurant & where I wanted the pizza delivered further north on Lincoln).
Ten minutes later I get a call & they tell me that they will not deliver my pizza. When I inquired why, they informed me that Lincoln was closed. I told them, as I did originally, that it is only for two blocks & that they could just go around. They say ok and hang up.
Ten more minutes, a second call. They won't deliver the pizza. This time it's because there is no parking. On an aside, I was ordering from work where we have a PARKING LOT they could use (which I pointed out to the guy on the phone). Still the answer is no. At this point I'm upset & opt to take my business elsewhere.
I don't know who's running the show over there, but they are obviously incompetent. I mean, Lincoln isn't the ONLY street in Chicago & it's not that difficult to figure out how to get around a two block detour, especially if frequently deliver in the area (which they do). So f *ck em, I will order pizza from Ranalli's or Ofame from now on. Both of whom have GREAT pizza and Ranalli's had no problem delivering my pizza this evening.
Pat's has the best thin crust pizza in Chicago, and is only 2nd only (in my opinion) to Imo's Pizza in St. Louis. I just moved to Logan Square from right up the street from Pat's, so unless they deliver out there, Pat's will be truly missed and an occasional treat...
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