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I have been a loyal Pat's customer for years, but as a result of today's experience I will NEVER frequent the establishment again.
I called and placed an order for delivery. To be nice & give the delivery guy a heads up, I added that Lincoln Avenue was closed for TWO BLOCKS for a street festival (because it was two blocks between the restaurant & where I wanted the pizza delivered further north on Lincoln).
Ten minutes later I get a call & they tell me that they will not deliver my pizza. When I inquired why, they informed me that Lincoln was closed. I told them, as I did originally, that it is only for two blocks & that they could just go around. They say ok and hang up.
Ten more minutes, a second call. They won't deliver the pizza. This time it's because there is no parking. On an aside, I was ordering from work where we have a PARKING LOT they could use (which I pointed out to the guy on the phone). Still the answer is no. At this point I'm upset & opt to take my business elsewhere.
I don't know who's running the show over there, but they are obviously incompetent. I mean, Lincoln isn't the ONLY street in Chicago & it's not that difficult to figure out how to get around a two block detour, especially if frequently deliver in the area (which they do). So f *ck em, I will order pizza from Ranalli's or Ofame from now on. Both of whom have GREAT pizza and Ranalli's had no problem delivering my pizza this evening.