Just went to the Grand Lux last night for what was supposed to be for my birthday. You aren't able to make reservations but when we called they said it would only be about a 30 minute wait. When we got there it was at 1 hour and a half. People are all over the place waiting around on the stairs, the floor, in the eating area and it was very poorly managed. Finally got seated at 9:35 P.M. in the bar which was terrible and loud. One of the main reasons why I always wanted to try this place was because it looked so cool from the outside. SInce we were in the bar, I was never able to see the rest of the place. Server was as bland as the food and not helpful at all. She kept running away from our table and when we tried to get her attention she wouldn't acknowledge us. We pre-ordered our dessert which took way longer than the expected 30 minutes that she said which was when she started to ignore us. Think she forgot to place the dessert order. After three hours of waiting, eating a bland dinner, and waiting some more for dessert and valet parking was super happy to just leave and go home. Never again will I go there. Ditka's is much much better.