Chicago Firehouse Restaurant, Chicago

Your Thanksgiving buffet was a huge disappointment! After raving about your 2009 buffet, I was looking forward to a repeat enjoyable dinner. Instead the turkey was cold(as was the restaurant) , no dark meat and such a thick chunk was served, you couldn't cut it with the provided knife! Service left something to be desired as well. When ,plates are removed with silverware, shouldn't the fork or knife be replaced with a clean one? I could go on . Bring back the old menu and your former service. Thumbs down for the 2010 buffet!!! N .Hayden

Our company had a lunch at this restaurant. We faxed our orders in so that we could be served promptly. We were not told that one of the dishes on the menu was no longer available which defeated the purpose of faxing the order. It took forever for our food to be served. To make matters worse we had very rude waitress with the poorest customer service skills. I requested that my food be wrapped. She placed my food on the floor behind me and went across the room before she informed me that my food was on the floor. When I sent a letter to the restaurant to complain, the response was not an apology rather thanks for your feedback. The food was not that great to me especially for the price.

We've eaten here numerous times in the last two years and have always thoroughly enjoyed our experience. The food is wonderful and the service is fantastic! My husband and I always highly recommend this restaurant to anyone looking for a great place for drinks or dinner (or both!) in the South Loop.

I really enojy the classic style, ambience, low- lighting and rick dark wood.

What can I say....everything was great! The food was excellent, the service was top-notch and the ambiance was just right. I liked the fact that this place does not pack you in like a can of sardines. We had plenty of elbow room at our table. We also loved how the wait staff catered to us like we were the only customers there. Everyone at our table had something different to eat, and we were all satified with how the meal was presented, but more important, on how it tasted. After dinner, our waitress bought us a plate with different desserts. We had a very difficult time deciding which one to get. They all looked delicious! It's too bad we haven't gone to this restaurant before, but now that we know, we're definitely going to make future reservations!! I would recommend this restaurant to all my friends and family.

This restaurant was a total disappointment! The service and ambiance were terrible - the restaurant was too cold and the decor felt like a bad hotel lounge. On the service side, we had to wait forever before we were seated and then they brought us to a table that wasn't even set and ready. The waitress was rude...it was late in the evening and she clearly just wanted to go home, so she made several not so subtle hints to get us to cut our meal short. The food was also disappointing - a little on the greasy side for my tastes, and the wine recommended by our server was also quite bad. The only thing good about this meal was when it was over.

I ordered chicken pesto sandwich for lunch and it was poorly prepared and had a somewhat unpleasant aroma. Ordered the apple cheesecake for dessert and it consisted of a skimpy sliver of cheesecake covered with a half of a cored and peeled apple and a small scoop of ice cream in some kind of crispy shell. It was definately not worth the $6.95 price. I won't dine at the Firehouse again.

Had a dinner with friends a private room downstairs and everything was amazing. Food, service, wine... it was a great night and i'm sure we'll all be back in the firehouse soon!

I have only been once, but I loved the atmosphere. It is a nice place for that special dinner and non-traditional menu. If you just want yo have a nice dining experience, then you should try the Chicago Firehouse Restaurant.

This is a very warm restaurant. Friendly staff and excellent food makes the dining experience memorable. A must go!