My family was just there. We waited 1/2 an hour before we were asked what we wanted to drink. The waitress was outside on a break before we got our drinks for 1/2 an hour. Then she took our order and we waited another hour. She took another break outside. A couple guys in a pickup were outside talking to her and some other waitresses. We got our food an hour later. It was cold. One of our party's food got completely forgotten. We were done eating when she got her food. So it took 2 hours. Don't go here if you don't have a day to kill, or if you like hot food.
Don't bother with the To Go orders they like to advertise so well. You will be lucky if you get your order. Sit down service is great if you have 1 - 1 1/2 hours. Not good for a work day lunch. The staff is usually friendly, but obviously hurried and don't always take the time to check on their customers. The management here needs to focus on customer service as well as providing a decent product. Without both they might as well leave the service industry.