I've eaten here countless times. First I will say that the service has never been that bad, though sometimes you gotta call your waiter if you need something. It's not that hard, be an extrovert and speak up.
Second I will say that the food isn't the greatest. It's pretty expensive and it's not nearly as good as say, Applebee's. Though to be fair, you'll spend four or five dollars more at Applebee's. Even still, the burgers are about as good as those found at DairyQueen or Oly's. They used to have some awesome fajita-steak wraps but they discontinued them. Oh well.
Third, they no longer allow smoking....which is AWESOME. Thank god for small miracles. If I want to suck on an exhaust pipe while I'm eating, I know where I've parked.
there were five of us going for coffee. Two of us got there and got service. The other three got there and the waiter did not wait on them and he was the manager of the place and they were not that busy. Coffee drinkers should get the same treatment as other customers. Plus the waiter didn't even come back to see if we wanted more coffee. Us coffee drinkers do order food once in awhile.