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I've always been happy with the food at Chips. Sometimes takes a bit to get your order, but that's because they grill the burgers to order. Shoppersavvy said the fries are skinny, and they are thin cut krinkle fries, but that doesn't make them bad. I've always liked them. I do agree with some of his other complaints though: the parking lot can be confusing, the look it that of an old burger joint, and I have seen the lobby dirtier than I'd like at times. But I've always enjoyed the food.
I also don't think Marsha ate at Chips. Those don't sound like their menu items at all, and $15 for 2 sandwiches doesn't sound like their pricing either.