On Saturday November 26th I went to eat at McDonalds in Sturgeon Bay at the East side location. It was 8:59 pm. I was with one of my friends. On our way in, we passed an employee standing right next to the entrance door, smoking. We ordered our food. Nothing fancy. We had to wait for our food for approximately 10 minutes. As we were waiting the employee who was smoking came inside and went right to the counter grapped a cup put it in the ice bin and then filled it with blue powerade. She hadn’t washed her hands, didn’t use the ice scoop, she just dug right in. luckily my soda was already made; otherwise I would have been really grossed out. So finally we got our food, sat down, and sure enough my fries were old and mushy and gross. So I took my fries back to the counter and asked for new ones. The “manager” took the old fries and threw them away and made new ones. I waited for my fries and they were given to me by the drive thru girl. The “manager” didn’t even wait to deliver my fries. I then told the drive thru girl that someone should clean out the ice bin and I informed her of what I saw. She took two scoops of ice out and went back to her business. I then went to the table and was too grossed out to eat anymore. So I threw away my food and went back to ask the manager to clean out the ice bin but no one was near the counter. I asked the guy who was standing near the cooking area to clean out the ice bin and he just looked at me dumbfounded. The manager came over and asked what I was talking about. She said that this was the first that she was hearing of this. I told her what had happened I asked her if she would just clean out the ice bin. She rolled her eyes and said ok, but began to go on with her business. I then said that I would not leave until the ice was clean. She told the guy in back to get the ice bucket but then some new customers came in and they began to go back to work. The next day a manager named “Reggie” called me and left me a message apologizing and asking me to take my facebook post about this incident down.
So here are all the issues as I see them. Smoking right next to the door is illegal under the new smoking ban. Not to mention I don’t want to walk right past smoke on my way in. Also, the store is open till 10 and when I went in 70 percent of the lobby was closed off and there were like 8 tables available, of which most of those were dirty. If you are going to make someone wait for 10 minutes, the least you could do is give me fresh food. And then when I make a complaint, the manager doesn’t even care. The whole thing with the ice is extremely disgusting. That is the easiest way for someone to get sick. Then, when I got this phone call that was wrong. I never gave anyone my number and to ask me about my facebook page. Why is McDonalds stalking me? This whole situation is disgusting.