We were very disappointed. Our recent stay was marred by the several issues.
The outside temperature at our arrival was in the low fortys. Our room heater was turned off when we arrived, causing our room to be extremely cold. When we turned the heater to high heat, it took about six hours before it reached a comfortable temperature of approximately 70 degrees. The cause was that the unit was old and mafunctioning and produced only a small amount of heat. I asked for another room, but on examination of that room, it was the same as ours, so we stayed where we were. In fact the whole inn was cold, including the restaurant.
The bathroom needed repair. There was a water deteriorated spot above the shower enclosure about a foot long that was moldy. The toilet flushed hard and the water controls had much of the chrome finish missing. The room looked run down.
We tried to use the pencil drawer in the desk and when it was pulled out, the drawer bottom was loose and fell out on the floor.
One of the features that was highly recommended as a stay benefit was the week end buffet. At best the food was mediocre. Especially noted were the cinnamon rolls which were under baked. a disappoinment for my wife.
We have stayed many times at another location in New Glarus and our stay here was to be a supposed special experience. Not so much and never again.
I stayed there during a local event in May and was absolutely charmed by the Inn! The room was spacious and comfortable(mine had a hot tub) and the selection and food in the restaurant was fantastic. A bike trail is right out the back door and beautiful vistas in every direction....I would HIGHLY recommend a stay there to anyone who will be in the area!
We stayed there about one year ago and were a little disappointed in the room, but it was o.k. We were most upset with the customer service we received the next morning at breakfast. The waitress was rude and practically ignored us. We were seated on another room - not the main dining room - and there was absolutely no one else in that room and we rarely saw the waitress walk thru. We felt like we were such a bother to her! But...our dinner experience at the New Glarus Hotel was fabulous. The waitress was wonderful and very attentive and the food was absolutely delicious. Can't wait to go back there again!!!
The hotel is a very nice place to stay if you are visiting New Glarus! I stayed here last year and was impressed with the rooms, swimming pool, and restaurant. Another user wasn't happy with the service or the restaurant - I have to disagree. The restaurant has wondeful Swiss food with a unique charm that is hard to find!
Your choice stay at the MOTEL or stay at the Hotel in New Glarus, Wi.. Not much of a diference. Accomodations are okay if you over look the room price. Which you will never find for less than $80. I would strongly recommend you not to touch their food. Hygiene and customer service are not top priority. Good luck!