In response to the latest review there is some kind of mistake, I use Celebration all the time and Kim has been extremely helpful and very professional as well as a really nice person, she has overseen many events for me in the past and I speak to her on the phaone all the time. I am probably not an easy client and she has never been rude or have I ever sensed an attitude from her. You cannot go wrong with her overseeing your event and the food there is outstanding. She has an eye for detail and I have never been disappointed in ANYTHING! The bartenders occasionally pick up the phone if they are behid the bar maybe you spoke to one of them? I suggest you call again and ask to speak to the Catering Director I am certain you will be pleasantly surprised!
I was in love with their menus and couldn't wait to get in touch with them for information on catering my wedding...
That's where the love ended. Kim was incredibly rude and had a tone in her voice that sounded as if my general questions were the most irritating thing she'd ever dealt with. Her answers were not even informative; more or less yes or no, in an equally harsh tone.
I inquired about the BYOB option for bar service at my reception. I was told that even if I provided my own beverages, I would be charged $7 a person for them to be served, on top of the bartenders' wages of $10/hour (each). Rip off! Also, they take a 20% gratuity from the room rental, not just the food and service. Why should I pay a tip to rent the hall?
I'm sad my encounter went poorly, as I've heard good things about their food. But, the prices and attitude definitely don't seem worth it to me.
I had a party at Celebration on Wells after my daughter's baptism. I had about 35 guests and we were served a very delicious buffet brunch. The banquet room was spacious and airy. The tables were beautifully prepared and the staff was very attentive. We had a wonderful time with our family and friends. I would definitely recommend Celebration on Wells to anyone!
As a wedding consultant and entertainer, I have worked many shows where Charlie and the crew have catered the event and I have always found them to be professional, efficient, and detail orientated. The food has always been very good and they deal with last minute changes very well. I enjoy working with them.
Celebration catered my wedding and I would NOT recommend them. I did NOT get what I paid for.
First, I had a small, buffet style reception, and at least 10 people that I paid for didn’t even show up. Yet, somehow, Celebration ran out of food during dinner. It was embarrassing when people wanted second helpings and there was not enough food. I cringe to think what I would have done if the 10 people would have shown up like I had paid for!
I also paid to have classy, uniformed waiters pass out the hor d’oerves before dinner. What I got was a barely noticeable 2-foot table where the food was placed, and not a waiter was in site. It really took away from the classy feel that went with the rest of my reception.
I paid an additional $8.00 an hour to have a bartender the entire night. But my guests had to get their own drinks almost all night because my bartender was also put in charge of the ENTIRE EVENT, so she was rarely around to bartend. That was a very big inconvenience and also embarassing. Plus, I paid $8.00 an hour for a bartender!!
I paid good money for these services, and the most unacceptable of them all was hearing my guests complain there was no food left when so many of my paid-for guests didn’t even attend. That's pretty much the worst mistake for a caterer I would think.
Celebration never even answered my letter of complaint that I sent after the wedding. They just took my money and didn't care that I was unhappy and never offered to reimburse me for the services I didn't get for which I paid.
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