I haven't had a bad trip to Applebees yet and I am a very Very loyal customer. The servers are some of the nicest people you will meet and truly care about their customers. The food is just like any other Applebees resturaunt (which isn't half bad to be honest) but it is truly the atmosphere which brings my theater gang returning over and over.
Applebees should generally be the same. You go to one and expect the same type of food as you would in the Menomonee Falls one. We used to like going to this particular Applebees, but no more. The interior of the store has really gone down hill. It doesn't appear that the restaurant has really been cleaned in months. The quality of the food is greatly lacking at this location to. Items are consistently missed or just prepared badly. (Like a Grilled chicken salad with nothing but Chicken and lettuce. No tomato, cheese... nada)
Still like Applebee's as a chain, but this location. No.
This Applebee's needs a visit from Corporate Applebee's. I used to work at an Applebee's and this is unacceptable. Service has gone way down hill as well as the food. My last two experiences at the West Bend Applebee's has been terrible. Maybe they could deliver the food fresh instead of leaving sit under the heat lamps. Very disappointing.
We occasionally go to Applebee's because the atmosphere allows our three young children to not bother anyone. On our last visit the hostess sat us next to the bar and the only smoker in the restaurant. That wouldn't bother me except we had our 5 month old, 18 month old and three year old with us and I could literally touch the person smoking. I asked to sit in the non-smoking section and the hostess said that the whole restaurant was non-smoking and kept us where she sat us. Our server came and was very helpful and reseated us in one of the many open booths away from the bar.
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