I have to agree with the earlier review. Our last three visits had us leaving and going to a different restaurant. In each of the three visits, we were ignored by the wait staff and left to sit at our tables for over 15 minutes without service. When we asked the manager to address the problem, all we got was attitude--neither apology nor acknowledgment of the problem. Will never go back.
As a regular customer, I beg to differ from the last comment.... the staff is not always on the phone and the service is truly great. The two best servers are Stacy and Christina for sure. Request them and you won't be disappointed. Stacy always has a big smile and a friendly hello and Christina is probably the quickest of all the girls there. She is hilarious too and likes to keep the mood light while the place is packed. The food is always fresh and to the table quicker than any other restaurant I have ever been to. A must visit!!!!
If you're looking for the worst service in the Shores and Pointes seek no further. Waitresses on the phone and chatting with their friends are the norm here. .
We don't have these problems at other NCI locations.