On Saturday the 13th of March, my wife and I went into O'Charlely's located in Avon Indiana on Highway 36. We were greeted cordially and seated promptly. After sitting in the booth for awhile we noticed ants crawling on us and the table. We noticed ants crawling along the window sill. We informed the waiter which promptly found us a new table and apologized for the ants. After we were relocated, we placed our order. We ordered our drinks and a Quesadilla appetizer. Drinks were delivered and we placed our order for our dinners. The salads with the dinners were delivered before the appetizer we ordered. Half way through eating my salad, I noticed the lettuce being real dry in my mouth. I pulled the lettuce out to find a tissue. A tissue that people use to blow their noses was mixed into my salad (If the tissue was used or not I do not know. At that time I was so mad I yelled at the waiter. he said he apologized and said he would go and get the manager, I replied forget getting the manager...we are done here! This is disgusting I said. We started on our way out of the restaurant. The manager was following us. I spoke with him and all he could really do is apologize for the situation. At that time apologies was just not good enough. I was furious. And I am still very upset with the situation. I am also Sending a report to the Local Health department and BBB. Things like this should never, NEVER, happen in a business. Our experience at that restaurant was none the less a disgusting and unhealthy one.
From the moment you enter the door, till the time you leave. That is the feeling you get from the personal at O'Charley's. It is rare to get a bad waiter'waittress. The Food, employees, even other customers, all help make the visit worth going back.
I was a bit worried that we'd have to wait, the parking lot was packed. But lo and behold! The hostess found a table for 5 immediately. Good setup as far as fitting as many tables as possible while still being comfortable. The bar offerings, while pretty to look at, were lackluster in taste. I must admit that I am getting so tired of every drink I order at a restaurant tasting like syrup instead of alcohol. Even a topshelf 'rita reeked of sticky sweet & sour mix and corn syrupy lime juice mix. My first order was a mango mai-tai, that had a visible layer of mango syrup on the bottom. It was sickeningly sweet, and tasted nothing like a mai tai. If I recall correctly the last time I was here I had a cosmopolitan and even that was sweet! I think they used poor quality triple sec and then cranberry juice cocktail rather than cranberry juice. One way or the other, I'm just going to have to order water from now on here.
That aside, the food and service were wonderful. Our waitress was prompt, courteous, and cared that we were happy. The salad was fresh... greens were very cold, sandwiches were very hot. It was clear that our appetizers and meal were delivered asap after being trayed-up. The food and service made up for the beverage nastiness.
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