This place has gone down hill fast! When I first went to this shop the food was excellent the portions large and the service 5 stars all the way. I have been twice this past year. Once to take my parents, because they really enjoyed it a couple of years ago. They had run out of some of the food on the menu and we were asked to make a substitution. When we chose the chicken and dumplings for our sub, what we got were dumplings and no extra chicken, the ham has shrunk in size and flavor, the service was average. Yet, I went back with my wife for breakfast a few days later to give them another chance. What we got was cold food, and even worse service. When asked up front about it I told them the truth. When they offered to get the manager, I simply told them that I would voice my complaint simply by not spending any more money there. So sad as there are very few places in town with sit down breakfast service any more and none of them are excellent.