Avoid the Shaker Heights store. The night manager up there is ghetto and is so rude! I called the regular manager up there to complain on the night manager Demetrius the general manager Ryan said nothing that was professional courtesy about his employee and offered no discount. He was very unhelpful. Refused to listen to my complaints and offered no apology. The food quality in the whole store is dismal to say the least. From further review I noticed several things that these people should have been shut down for over food safety. Dirty aprons, no gloves in food prep area same person working the front handling cash, visible dirty dishes. Avoid this store unless you want food poisoning and a rude ghetto person getting your food for you and cooking it!
Ilove their thin crust veggie pizza! I never have to have meat on a pizza again. The employees are friendly, knowledgeable, polite and the service is good and efficient. If I am staying in and want a good pizza and chicken wings, I call Donato's. Their delivery is good as well.