I LOVE this restaurant. I read all the reviews and I'm astonished. Perhaps the employees have changed since all the bad reviews. This place is great. Seating is quick. Service is great. I've never had a person say anything about a tip. The food is FABULOUS. The atmosphere is very Korean. Love the fireplace and the pictures hanging on the walls. I am American and I have gone with only Americans almost every time and I've never been treated rudely. I recently went with Korean friends and our service was no different... except perhaps a little more of the Korean language was spoken. And as others have said, you're supposed to fix your own BBQ food. That's part of the experience. The burner is in the center of the table and not the side where a server could reach it easily. (It's not a Japanese hibachi grill.) All you haters should give it another try. Just thinking about this place I'm dreaming of kimchi and california rolls. YUMMY!! Highly recommend. A+++++++++ (If I HAD to give one thing I'd change, I'd ask for KOREAN music. When I go there I want to hear music from my favorite Korean Dramas not something American.)
My wife, a foreigner, tried Kaya with some friends. The food, while decent, was nothing special. Service was sub par. My wife and her friends tipped accordingly. One of the employees tried to convince them that it was 'the law in America' to leave at least a 15%-20% tip. It wasn't until she was ready to call me that the employee backtracked on his statement. They tried to take advantage of my wife and her friends, hoping they would be ignorant about tipping. I will never go there, and my wife will never go there again.
After reading all the reviews, I was really aprehensive about going to Kaya. If it wasn't for the recommendation of a colleague, I probably would not have gone. I can't speak to the issue of the 15% complaints. There were 4 of us, non-Asian. We were greeted at the door, seated quickly, water and tea served right away, had help with the menu, and during the meal, our waiter and other staff stopped by to see if we needed anything. Our water and tea was always kept full, the meal came without delay, they gave us forks when we got tired of playing with the chop sticks, got our bill in a timely manor, the manager stopped by to see if everything was OK, and we were greeted by three of the staff as we left. We are not experts on Korean food (which is why we went there), but we have had Korean food in Hong Kong and South Korea so we sort of knew what to order and expect and it all seemed to match our expectations. I recall a comment about the BBQ. I have never been to a US Korean restaurant before, but in Asia, the people at the table do the BBQ, not the waiter. The waiter only gets the burner turned on for you. In fact, two of the booths beside us had the BBQ going, and the Asian customers were doing the cooking, not the waiter. Having lived in Asia for some years where you are the guest of their country and you do it their way, some measure must be given to the difference in cultures. If you want an Applebee's or TGIF experience with dizzy white college girls for waiters, you picked the wrong restaurant. If you want to see more balanced reviews, I suggest you look at Yelp for a review as these seem to be out of balance.
I hate to say this but it leaves a lot to be desired.
I went there with my sister on our first visit and had a wonderful experience. The lady cooked the meal for us and showed us how your supposed to eat korean barbecue.
This time it was awful. The gentlemen attending us didn't cook the food , we did it ourselves until we had a young waiter help us with it. I had left a tip, they were bundled so I didn't count them , then he had thenerve to come out to our car and was there anything wrong with the service and we were supposed to leave a tip of 15% and next time if we don't have enough money for a 15% tip then don't leave anything.
I couldn't believe it!! I loved the food there, they had a lot to offer of all different kinds of korean style food but was it worth all that to lose a customer?? if they wanted a 15% tip they should add it onto the bill and second I thought the standard was supposed to be 10% and only 15 when you had a group of 4 or more. The bad thing was I was taking my sister there for the first time . They lost 2 customers. I hope they're happy!!
WoW! not in a good way.WoW as in this place is one of the most poor service i have ever went to in my life.the food was to high for the amount that you get and my waitress did not take our order right,she did not ask if we like the food and also made us cook it our self.and when i didn't give her a good tip she had the nerve to ask me why i didn't give her 15% and even try to tell me that i have too. Wowwww what a bad experince my family and i had.
When I first moved to Columbus I ate here and it was really good! I've sat at the sushi bar and at a table with my friends in my several trips here. Then, about a year later (I didn't like to come here so much because it is so expensive) I brought my fiance here. Neither one of us liked it. The restaurant had undergone a management and staff overhaul and we found the service to be very unwelcoming and unfriendly, we both felt like we were an imposition to people there. There were several people who got their sushi and cooked food orders before we did - honestly I felt we were being discriminated against. Even trying to keep dinner as relatively cheap as possible it was over $60, and we waited about an hour and had to ask three times for the check. Overall I would not recommend this place, as there are too many other Japanese and Korean style restaurants in Columbus to waste your time where the food is adequate and the service, depending on your heritage, is horrible.
Alright folks! Here is my full review of Kaya Restaurent. They serve both Korean and Japanese style food. Overall i give the rate of two not because of the taste of food is not good but because of their servies. For sure, the taste of food in Kaya is good. Just based on their serving food, yes, it is a good restaurant and customers will be satisfied. However, the overall and general attitude of the owner(maybe a manager) and their employees are not polite. Depending on who you are, it is possible that you may feel that you are an unwelcomed customer. Go there, if you JUST want to experience a good taste of Korean and Japanese food. But Do NOT expect to get a good service. It is not one of typical korean restaurants, which have both good food and service. If you are not in rush and not really care about the general attitude of servers but a good taste of food, Kaya is a good restaurant to visit. Love it but hate it. That is my experience at Kaya. Please remember that the taste of food is impressive but that is NOT ALL! I leave a rate of two stars out of five for Kaya.
I went here with my family for my mother's 70th birthday. We got our food but they brought the salad and the soup all with the main course. The food was cold because we ate our salad and soup first. No one came back to check if we need any drinks or just to check if everything was ok. The green teas had only one teabag which made it taste like water. The waitress finally came by about 45 minutes later which I we asked for more tea and I asked for a fork which I never received. We brought a cake with us and my wife had to clear the table so we could share the cake. I advised the manager of the poor service which he seemed not to care of my comments. I did not leave a tip and advised that you just lost a returned customer.
If you want to impress someone, this is the place. Easy parking, Good food, Good service. Can't use chop stix, no problem, they'll give you a spork. Something for everyone. You can spend $10 per person at lunch, or $100 per person on sushi and drinks. You can even cook at your table. No dress codes. You can have privacy or a 10 person booth. TV at the bar. No Karaoke here, go to Silla for that. The menu is in english and asian language. Min-Ga Restaurant has nice side dishes and O.K. food. But Kaya is twice the size, food and atmosphere are much better here. I eat here often since the Korea House on High st. is gone. Order BBQ short ribs with soup and salad, delicious. Kalbi-tchim (a short rib stew) is very good also. Marinated paper thin sliced sirloin (Bulgogi) is as authentic as is gets around here. Chicken Teriyaki is Highly Recommended ! These come with the usual 7 or 8 little side dishes. Spring Of China Pung Mei is next door. This customer happy.
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