I work at a local hotel and use to like McDonalds. This McDonalds is always busy, especially the drive thru. It appears speed may be the most important. EVERYTIME I GO THERE I HAVE TO ASK FOR THEM TO GIVE ME A HOT BURGER. Maybe they make too many for the lunch crowd and the heat lights just aren't doing what they are suppose to. Sometimes they will give me a new hot burger, other times they look at me like I'm crazy. If you are going to train our young people in this modern world, train them to be professionals and the importance of customer satisfaction.