I had the worst experience of my life at any restaurant. We showed up around 5 and were told we had to wait 30 Min. This was understandable as it was New Year’s Eve. After waiting 45 we noticed people who came in after us were being seated. I went and asked the Hostess why they were being seated and not us. Apparently we were scratched off the list without calling out our name. The hostesses began to fight over who fault it was. It turns out no one called our name they each thought the other called us. Somehow they tried to make it seem like it was my fault even after admitting they didn’t call our name.
After, we were seated it took about 10 min to be greeted by someone who said they were not our waitress and took our drink order. Our drinks took about 20 min. and when they came out we met our real waiter. He took and appetizer order and said he would be back to take our dinner order. After about another 30 min. he came back and took our dinner order at this point we have still not received our appetizer. After another 30 min. it finally came out. After receiving the appetizer it took another 30 min to get our meals. My wife’s meal was pretty good. I ordered the JD Burger and it was really burnt. I asked if they could get me another that was not bunt. After about another 45 Min. The new one came out. The bad thing is that was burnt even worse than the first. The waiter said that he would check with the manager to see what they could do. When he returned, he made me feel like I was lucky to be getting the two burgers free. TH waiter was the only one who spook to us. I thought at least the manager would come say something. I paid the bill and I had to go down to Beale Street and had a meal served to me in in 25 min. and it was great. (At 9:45 on New Year’s Eve.)
WE WERE IN THE RESTAURANT FOR OVER 4 HOURS AND I DID NOT EVEN EAT DINNER!!!
I work in Customer service and the customer comes first. If I had to guess this place was trying to go out of business.
I thought let’s give them a chance to make it right I submitted this story to the Customer relations and had the Store manager call me. She called and left a message and I called her back 2 times and left a message with the person who answered they said the she would call me back when she was in. NEVER RECEIVED A CALL! It has been a month! I think it is time for negative reviews PLEASE STAY AWAY. There are so many awesome places on and around Beale St.
Stayed in the hotel above it and went there after a Redbirds baseball game which was across the street. If you don't know much about the area, you are very limited to your dining option that allow you to not eat with homeless people.
Food was what you would expect. Good and filling. Service was average. I hate the servers that think they are doing you a favor by waiting on you.
Best place available at 10:30p/m
Let's face it - you don't go to the chains for high-end dining. I didn't - it was close to my hotel. But... the waiter we had was TERRIFIC! He made the meal great. Just sorry I don't remember his name. A perfect example of how excellent customer service can make average food more enjoyable.
Can't say enough about the Jack Daniels Ribs, they are soooo yummmy.
Sometimes service is lacking, but the food makes it worth the trip up there.
Also try the Cheesy Chicken Skillet Dinner, and the Vanilla Bean Cheesecake.
I like this business. My beef is, there is no Friday's in Whitehaven. Walking into union Location, I felt like something I'd missed for several years, that I needed to catch up with, and make up for lost time. Food was delicious.