I have to say its a very nice experience each time I visit this Long Johns and the LJ in Morristown at AJ Hwy.. I do visit both often...The food is always fresh and hot. And I have to say that these 2 LJ stores are two of the cleanest fast food resturants that I have ever been in. And the people are always friendly. The overall experience is outstanding each time I visit either one.
The LJ/A&W located beside of Walgreens is not the place to go if you are wanting fast, fresh food. Anytime I have went through the drive-thru I have sat for a MINIMUM of 10 mins. The food is typically cold & when it is hot it has a rubbery texture to it. Going inside is no better & the service is poor. Occasionally, if you're lucky the food is alright. In the end I would suggest that if you do wish to take your chances try not to be in a rush.
I just went to the Newport Tn store an ordered a 8.00 meal when i got it all that was hot was apiece of chicken and te cole slaw the fish was like ruber and so was the shrimp ts like the mngdosnt even care i thought te food had to be a certian temp by state reg i guess i need to call them next
this is the worst place ive ever ate i ordered shrimp and got it 20 min late nd was cold i asked the managerfor more and i was told i looked like i needed it that i was fat enoughi didnt need it anyway so thanks for the terrible experience
When the Newport location changed so did the service. My food was cold ,the shake runny & the server in the drive-thru must've been having a bad day. I never returned as a result. It was the opposite at the old location great service & hot food.
Each time I have gone to this particular diner, either the order is incorrect, something is missing, or the food has been burned to a crisp. Today s incident happened because I bought 2 mugs at the drive thru, as well as two combos. They gave me the mugs, told me they had taken them out of the box but had not washed them. Gave me a HUGE bag, told me to have a nice day and closed the window. When I got home, no food. The 2 mugs were in the bag but no meals. I called, got a BS story about how they told me the food would be a couple of minutes. No one in the car heard about the food being a few more minutes. I had to drive all the way back - and had been told that the food would be remade. Unfortunately I found when I returned home that the food had not been remade but had been reheated in a microwave. Wilted veggies, and hot mayo - yuck!!! And the fries tasted like they had been cooked in fish oil. I love LJS & A & W, but I will visit in another city... Newport s franchise is seriously BAD!!! Don t go here unless you want a wrong order, poorly made food, and a bad case of the runs.