My husband and I arrived in Gatlinburg tonight for our 3 year anniversary. We were told to eat at this restaurant.
We ordered garlic rolls for an appetizer and I ordered the Chicken Florentine and added mushrooms which came with a salad. My husband ordered a pizza and a salad.
When our salad came we were disgusted! The lettuce was wilted and had brown spots on it. We brought it to the waiters attention and he stated he would let the kitchen staff know. When the waiter returned my husband asked what the kitchen staff said and the waiter stated that when the lettuce was cut this morning that someone failed to ice down the lettuce.
Then our waiter brought out the "oh so famous" garlic rolls they were nothing to brag about but at least they weren't moldy or anything.
At this point we were really hoping that the entrees were going to make up for everything. That was not the case.
My husband ate one piece of a 16" pizza and stated that it was nothing special. The major problem was with my Chicken Florentine!
The dish had no flavor and lacked salt. The chicken was overcooked and had been seared on one side ONLY and appeared to be microwaved. I asked my husband to try a bite and he was completely disgusted! In my opinion it takes a lot to mess up Italian food, but that dish was just horrible.
When the waiter returned to ask how everything was, my husband asked if he wanted an honest opinion, in which he shook his head yes. My husband told the waiter that he was not trying to be a jerk but that the dish was just all wrong. The chicken was only cooked on one side, the mushrooms were undercooked/almost raw, the sauce had no flavor due to the lack of salt, and the prosciutto (we were not able to determine if it was actual prosciutto or just deli ham) was cut too think. Overall just a really BAD dish!
At this point we were not mad about the meal just disappointed.
The waiter stated that he was sorry and took the dish to the back. Shortly after that a woman (a white female with brown shoulder length curly hair and glasses) that appeared to be the manager, approached our table with a condescending look upon her face. She asked what the problem was with our food.
We stated that it just wasn't good and lacked flavor. She asked what could have made the meal better. My husband stated, in a respectful manner, that maybe a more experienced line cook would help and adding salt to the dish would also help. She proceeded to state, in a very irritated and disrespectful manner, that the line cook had been working for the restaurant for 12 years and they have never had a complaint. When we started to respond the manager turned around and walked off mid-conversation. I responded out loud, "Are you serious right now..you are just going to walk away from us while we are speaking to you!"
At this point my husband and I were furious! My husband got up, followed her and told her that he has been in the business for years and that was just bad pasta. She stated, in an elevated voice, that he did not know what he was talking about and that he stilled owed her money for the pizza. He also inquired about the brown lettuce, in which she didn't respond. He told her to take the bill where it belongs, to the table.
I paid the waiter the amount on the bill and then proceeded over to where the manager was standing behind the bar.
I told her that there was no reason for her to walk away from our table as she did, and that we were only giving her our opinion. She snapped back still as rude as ever, well your husband was going on and on and putting down our recipes that have been around from years. I told her that it was our opinion and that she didn't have to agree with us but there was no reason for her to act so incredibly rude to us. She just kept on ranting and not truly listening to what I was saying so I just left.