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We went on a recent trip to Gatlinburg. We have been there before and it was pretty good, but this time was our last! The waitress (Marina) was absolutely the worst we have ever had! Make sure you never get her! She never spoke a word to us just looked at us and waited for us to order. No smile, nothing. Looked like she was mad at the world! Was never nice or friendly to us at all. All the other server's were asking people how they were, telling them about the menu, etc, but not our slug! She was worse than a bump on a log! Who would hire someone like that for a customer service position??!! The beer and soft pretzel were good, but the hamburger, which we ordered medium, was cooked to death and had NO FLAVOR at all. Just terrible. We then went to buy a beer glass at the desk on our way out and the guy running the register couldnt figure that out. It took about 10 mins. to pay. All around a horrible experience. Save your money and go to the Park Grill or the Old Mill in Pigeon Forge, where you will get awesome service and food. SKIP THE SMOKY MOUNTAIN BREWERY!