Started going back recently until a few weeks ago. My daughter ordered a pizza that came with chicken. She doesn t eat meat so she asked if they could substitute spinach for the chicken. When the bill arrived it included a $1 charge for the spinach on top of the full price for the pizza. I asked the waiter why there was an additional charge for the spinach when we just saved them money on the chicken. He said that s the way they do it and his boss won t let them handle it any other way. Not a good way to keep customers returning. We won t be back.
I have been eating at Brick's in Franklin for several years and have never had a bad meal. Also went to the brentwood location and also received good service and good food. The menu is extensive and diversified to say the least. I waited to write this review because I had seen the bad ones and thought I would wait to see if everything had gone down hill. Not so, it is just as good as it ever was. Frankly, it is my favorite restaurant in the Brentwood / Franklin area. Also, I have never had a problem with the service. I tend to be critical of restaurants when I am not pleased but so far this one hits the spot.
I am really not sure if this is the same chain as Franklin, but the issue we have is in Nashville before Nollensville. We have been in this location at least five times. Each time it has been a challenge to adhere to the rules of the establishment (you cannot order a thin crust on pizza, it only comes one one---the house way). The waite staff has to learn that customer service is what it is----customer service, not what the waite staff dictates. The food to go is cold and they could care less. Not like Burger King---get it your way. Last time to visit this resturant. Anyone have a telephone number for the owner, if he or she cares!!!!
The Drury Plaza Hotel Franklin is located in the heart of Franklin, close to the Cool Springs Galleria. Additional regional
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