We ordered our pizza at 2:28 we got it at 4:12. It was cold and burnt. I called the store and was told that they had tried to call us but could not get through because the service was down. Well let me tell you we received several other calls with no trouble at all. Even if they tried to call to tell us of a delay why was the Pizza cold and burnt? Why was the manager Rude to me from the moment she picked up the phone? After explaining the situation I was told that it was not her fault or problem our pizza was cold and late and what would I like her to do about it? Can you believe that! I'm sorry but if you are the manager of a store then it is your responsibility to make sure that everything runs smoothly and you provide the customer with what they pay for as advertised. We are currently waiting on a replacement
I was introduced to Luigi's the night my husband returned from Iraq...that's what he wanted and we ordered 4 of the Texas Size 20' pizzas (we had friends and family over)...I had never in my life seen such big pizzas...and the fact I am from Texas just made me proud, not so homesick...and it tasted GREAT!!!!!!!!!!! Those pieces were huge!!!! OMG!!!! Since then we have Luigi's at LEAST a couple of times a month - with a family of 8, ordering pizza can get expensive, but at Luigi's we can feed everyone very reasonablelly and STILL have leftovers, not to mention the taste is great. You guys keep up the good work...I'll be ordering again tonight!!!!
I haven't been to Luigi's for about four years since I was in the Army at Ft. Campbell. But I will have to say that it was the best pizza I have ever eaten. I also love their subs, wings and calzones. They even have a guy tht goes around to the barracks every day selling pizza and subs, eve if you didnt place the order there is a guy to offer you some. So if you are ever in clarksville, stop by Luigi's. I plan to go back this winter when I am in Nashville.
Usually whenever we have guests, they want pizza. We pass right over all the chains and suggest Luigi's. They are hooked afterwards. My boyfriend and I order from them all the time. The pizza, lasagna, meatball subs and salads are TO DIE FOR. Not a bad thing yet and we have been ordering from them for about 6 years now.
Customer service was really poor.I also work customer service and the 10 minimum on a delivery is ridilous. i just placed an order for food and was 7 cents short.therefore could not deliver my food i will be taking my business elsewhere.
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