I have eaten at this location a number of times and the food has always been great. I like quiet time when I dine out and one thing O'Charley's no longer does is bring out the whole gang of servers who clap, hoot and holler when it's someone's birthday! I dont care for that!
O'Charley's used to be one of my favorite restaurants in West Mobile. Several years ago, we used to go at least a couple of times a month. The past year or so, I've noticed a gradual decline in the quality of their food and also the service.
We went last Thursday (9/27/07) and were highly disappointed. I have to say this was one of the worst meals I have had in a long time. We ordered the usually delicious loaded potato soup and after waiting quite a long time, it came out lukewarm. We were told that they didn't have any yeast rolls but they would bring us some as soon as they came out of the oven. We took two bites of the soup and here comes the meal. We had both ordered prime rib. Both the steaks and the au jus were cold. Still no rolls! As a matter of fact, the server told us that they were totally out of rolls.
The manager came by a little while longer to ask how our meal was. I hardly ever complain about a meal, but this meal was so bad that I had to say something. The only concern that he showed was to go get us some rolls (so the server lied to us...hmmmm). He did offer to get us another steak, but by this time, we had been there so long and were so aggravated that we were just ready to leave. After he brought the rolls back, he scampered off without another word. With management like that, no wonder they have gone downhill! Needless to say, it will be a looong time before we patronize O'Charley's again (if ever).
Well who doesn't just love O'Charley's. The resteraunt on Schillenger Rd. S. can not only boast of awesome managers and friendly staff. It's also clean, great atmosphere and the food is excellent. The kids love to go there on their birthday's because everyone comes to the table with a cake and sings Happy Birthday. I highly recommend this store in particular...when you walk in the staff greets you immediately and let's you know if there is a wait or not. Great food and and great times !
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