We had an awful experience at Carrabas last night. They got our order mixed with another and brought my guest the wrong food. Instead of replacing it they left it because part of it was correct. We had finished eating when my friend went to find the manager. He told us they had taken our food to another table by mistake. Why didn't they pick up our food and take it back to the kitchen and correct it instead of leaving the wrong food. I used to like Carrabas but it is too pricey to have bad food and service.
This was my first and last time going to Carrabas. I wanted to go there to celebrate my birthday...The food was grossly under seasoned the pasta was under cooked, the veal was over cooked, The waitress while nice was a little slow and she talked too much. While the manager offered to give me my order for free I refused.
I tink I would have done better going to Olive Garden or something because for those prices the food is not worth it.
We love going to Carraba's! My daughter likes everything from designing her own dough, to playing tic-tac-toe, but most importantly she loves their food. My wife and I fight over their fantastic shrimp scampi, then we order whatever we want off the menu, eat half and swap plates. Service is always good, managers always professional, and the atmosphere is comfortable. We even buy take home spices from the complementary dipping spice.
Tonight I waited over 30 minutes to be seated, we had called ahead to ask for a table for 12, and we saw other groups coming up and they were getting seated but we weren´t, I went to the manager and told him we would not be 12 but maybe 10, and he got upset, so I told him we could go somewhere else. I did not want to upset my friend , who wanted to celebrate her birthday there, so I just patiently waited 10 minutes more.
Finally we were set, we asked for appetizers and drinks and the took for ever to take our order, it was already 7:30 and we had arrived at 6:00 we wanted to order and they just wanted to push more drinks, if we wanted to drink we would have gone to a bar! Finally they took our order and they took for ever to bring the food to the table. I had to ask the waiter to remove the empty plates from the appetizers, the table looked messy and we all were not happy because we waited for over an hour and thirty minutes.
When he left, we told the manager that we were upset and that Carrabas was a chain restaurant with certain standards, he blamed us for the delays saying that we had less people than the one we had called in advance (they do not accept reservations). He did not apologize, he became aggressive and went back to the restaurant and yelled WHATEVER!
We are a group of 19 professionals staying at a nearby hotel, most of us go there at least once a week, but after this we would NEVER go back!
The ambiance, food, and service has been good at every Carrabba's we've been to, where in Scottsdale, AZ, Kalamazoo, MI, Lady Lake, FL, or here in Montgomery, AL. We especially thank our waiter Michael for his excellent professional and personable service and also for rescuing our credit card, which we were able to pick up on our way back through almost two weeks later. We have never had anything but a first-rate experience at a Carrabba's, and this time was no exception.
Great food, wonderful atmosphere, a tad overpriced, but the quality is there. For the same price, there are other fine dining restaurants to go to. Overall a great experience. I would go back there again
Very busy and very authentic. I had the Pork Chop Marsala which is not on the normal menu (but a special) and it was wonderful. You have got to try it. Nibbled off the wife's Chicken Marsala and it was great too.
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