I have never been treated so poorly in my life. The customer service was AWFUL. I could not believe how terribly management handled our very simple situation. There was a problem with one of our dishes, so we simply asked to have it replaced with the exact same thing. My guest had only taken one bite from the meal. The manager called us cheap, refused to replace the dish, and told us to NEVER come back. Furthermore, he had the audacity to stand over our table and watch us until we left. The entire ordeal was rude and embarrassing. As a former server, I was appalled by the lack of professionalism and common courtesy. I will be reporting Ixtapa in Eastchase to the BBB as soon as I finish this post.