We went to O Charley s on Aug. 3 in the evening - a group of eight. We waited patiently for 20 minutes but no one came to our table. Another table was seated behind us after we were seated and were served their drinks almost immediately. One of our group went to tell someone that we had not been served. Shortly afterwards, a waiter came to take the order of the table behind us but no one came to our table. We were looking forward to dining at O Charley s but we decided to go to Las Casitas instead where we were seated immediately and served quickly. We did tell the manager as we were leaving but he didn t seem the least bit concerned.
When we first went there, the prices were outstanding and value for money, food was awesome, staff couldn't have been friendlier. We have eaten there several times, some staff were rude and the prices increased. They have started serving smaller portion sizes and customers are noticing. They have tried to increase customer service, but it is now a little too pricey for the value. Before all the other restaurants came to town it was always full, now there isn't many people eating there at all, it is i believe the value for money and price increases that have hurt this business.
Twice this year I've been to this particular O'Charley's and once there was a roach in the cole slaw and the next time there was one on the rim of the tea glass. The worst restaurant I've ever been to!!!
My Family loves to eat @ O'Charley's. I have two young children & they don't want to eat anywhere else. The food and service are great. We are always greeted with smiling faces. I highly recommend O'Charleys in Prattville for a good meal & great service.