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I went to Bob Gibsons on a Sunday May 20th 2012 for a lunch with my family. I have been going here for over 20 years, but this was the absolutely WORST experience I have ever had there. We ordered 3 loaded potatoes which are usually large enough to cover the entire plate overstuffed with the topping of your choice. However when we got ours it was the size of a basic wal-mart potato nothing special with less of everything... very disappointing when you consider that the potatoes are almost 7.00 each! I said it was not the norm for us to have such a small portion so the waitress got the manager who was very rude in dealing with me, my wife and 2 kids, after I had stated that I disapproved the potatoes and would not pay for THOSE potatoes she said it was luck of the draw and that there was nothing wrong with the portions even though she admitted to them being much smaller and less portions than normal; she whisked them off the table and said I could have my tea but I insisted on paying but she did not bring a ticket.. so I got a tea.
We drove 20 miles for this and stood outside waiting for 30 minutes! Poor customer service on managements part, just a word of caution dont go on Sunday you end up with substandard service from management and probably poor portions for you 7 dollar potato.