My last trip to Arby's, I had a large order (for my large family) so I went in... The guy who took my order forgot to give me my drink cup, and I forgot it to till I got half way home.... BUT I didn't even bother calling to gripe and say "you owe me a drink" for three reasons, I got a good deal for the money, fed a large family for around $30 for 8 people; The food was really good, even the fries were hot and fresh; and the guy at the register was very sweet natured... and he was young, that is a rare combination in today's fast food employed youth!