10 piece bucket and 1 serving size mash pot & gravy $20.00! RUDE OWNER makes this place a NO go in my book.. I have given them the benefit of the doubt time and time again but there is always issue like no more chicken, over priced food, we even witttnessed an employee slap a old mans hand at there buffet when he went to get his food.. like a little kid..RIDICULOUS.. we will be going to Jacks from now on.. they are always friendly and nice and fresh food at good prices.. KFC NO MORE atleast not in Pell city!
this kfc has a buffet and we always take the grandkids there before going to the Christmas parade we dont live in Pell City but go their for several events throughout the year we have never been disappointed in the food but the servers could be friendlier.
The Chicken is great if you catch it right after it's been cooked ! MOST of the employees are nice, & helpful. This place donates there food bar items to people in need. I don't see anywhere in town that does that !! I think the warrens are very nice people. Don't let ONE issue discard you from coming here!
If you've always heard that the customer is right, this place shoots that theory to pieces. I was charged for a fifth side item that I didn't order, and when I called to inquire about it I was rudely told that it was my fault. The shift manager says she read back my order to me and that I ordered the fifth side item. Most restaurants would try to please the customer, but this lady was downright hateful. I will NEVER go back to the KFC in Pell City, and I will encourage others to avoid it as well.
The food is fine, but the service is horrible. They will not honor coupons printed from the KFC website either. That's not a huge issue, but I think they should honor them. If the service was better my family and I would eat there more often.
I called this KFC to find out meal prices. I overheard the man that answered the phone complaining to a coworker that he wouldn't have to run back and fourth checking meal prices if I had given him the meal menu all at once. That wasn't possible as each time I asked about a meal price, he would say hold on and get the price for the meal without giving me a chance to mention only one meal at a time. I told the guy that if he had given me a chance, I could have given him all the meals I was interested in at once and he wouldn't have had to dash back and forth. His reaction was to slam the phone down in my ear. The food at best at this restaurant is fair. Their customer service however is deplorable.