I am part of a group of four couples that went the the Upper Deck on Memorial Day weekend. The owner and her boyfriend could not have been any more inhospitable if they tried. Our group found seating at the bar side tables where we sit most most of the time and we were told we could not sit there as it would tie up their staff to serve our “group” at the two tables. Follow the logic, it takes more effort to provide service to two tables of four than one table of eight….. Yea, right and unless something has changed 4+4 still equals “8”.
The Readers Digest version: We were told we would either sit in the area they called the dining room or we could leave….. We went to the Upper Deck to eat, drink and to enjoy the view and the boats going up and down the river. They were busy as it was a holiday weekend and you would think they would staff the restaurant so they could provide service no matter where a patron sits… None that heard the “sit where I tell you to sit or leave” and the hostility in the voice translated to: “do as I say or screw you and get out” expected anything close to that response. We asked “why” and it was more than either of them could handle. All of us were regular customers and have been for many years and they both recognized that and gave us the “so what” answer… I should point out the need for emphasis on the “were regular customers” and as a group have spent a considerable sum in the Upper Deck over the years. About all they accomplished with their hostile and negative attitude is loose our business and have eight very negative voices telling about our experience. When was the last time you were told by a business owner “we don’t care” not care if we left or not.
we went there for the first time ever last week and LOVED it. staff was friendly, prices were reasonable and the view was AMAZING! we were able to sit upstairs on a deck overlooking the beach. the food was delicious and the atmosphere was great. we can't wait to go back!