I agree with the previous reviewer. We had a party of 7, 4 to one pot and 3 to another. We had to keep having our pot turned up also as our food was not cooking, the tempura breading was turning into a soggy mess instead of being light and crisp and our waitress was pretty much nonexistent. We had to keep flagging down other servers to ask for refills on our sauces and vegetables. After taking our orders and bringing our food, she never once checked on us nor did we even see her! It was a very slow week night so there was no reason for her to be so inattentive. We also sat for a very long time in between courses before our plates were cleared. At the end we ordered a medium pot of chocolate for the 3 people sharing and a large pot for the 4 sharing. Both came out as medium (actually more of small) and we had to ask for more chocolate. I have been going to The Melting Pot for years and sadly, this location is going down hill fast. I don't know if they're trying to cut corners to be more profitable but when you're paying as much as you do at the melting pot, there shouldn't be any corners cut and the service should be impeccable.
Do not go to this restaurant. It is not a patch on other Melting Pots we have visited. We were a party of 8, 4 to a pot. One pot never got hot enough to cook the food. The management were completely useless at trying to help us. The restaurant was empty they could have moved us to another table but didn t. They expected us to pay full price even though one table had finished their food before we had managed to cook one piece of chicken each! We had to demand a refund and then were only offered $80 on a $500 bill! Not good enough. Please stay away.
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