You won't believe this is a franchise. The food is to die for; the staff very friendly, helpful, and knowledgable; and the decor interesting but not too distracting. As another reviewer pointed out, the only thing that detracts is the noise level. You really struggle to hold a conversation with the people across the table from you. Be sure to sit next to people you really like, you'll wind up talking to them through much of the night. ;)
I have eaten at PF Chang's quite a few times in the past couple of years and it the best resturant in Naples by far. They accept reservations and I recommend that you get one, unless you will probably be waiting for at least one hour. The lettuce wraps are to die for and they have so many delicious items on their menu. I happen to enjoy the sweet -n- sour chicken and the chang's spicy chicken. You have to try!
Sure its a chain restaurant and that means that the food is a bit homogenized. By that I mean it is not truly ethinic and is designed to taste palatable to a majority of dining guest.
However, the atmosphere is pleasant, comfortable and the staff makes you feel they are happy you stopped in.
Don't miss the Oolong Sea Bass or the spicy string beans. And, so hello to the person sitting next to you at the bar. You'll find the patrons friendly and you may just make a new friend
This place is wonderful. The food and service are excellent. I have been a regular since the opening and really can expect the same great service every visit. The wait staff is on it and the drink glass stays full.