Service and particularly product have gone down hill at Panera. I used to eat at Panera at least once a week but no longer. It seems the owners are more concerned with trying to save money than giving the good food they used to serve and the people working at night are in a hurry to close up and not serve the customers.
The service is wonderful, they get everyone available to help when the lines are long. They are kind, thoughtful and the food is fabulous. I like to stop in the morning before work and the place is packed yet I am never late for work!