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Not dirty at all and not a dump or the customers I saw wouldn't have been there. It's just a different and wonderful concept: you choose from tables and tables of very tasty, well-prepared food, including drinks and desserts. Excepting the very, very good ice creams, including coconut and pistachio, the desserts didn't seem that great, but they were the exception and weren't all made in-house. The food is unusually good--tasty, not bland or dull, and served hot. Club soda is available as a drink with dinner. The soups are the best anywhere. As several reviews say, this is the best of the buffets I've been to in various states and countries. The cooks are terrific, and the rest of the staff also is outstanding--helpful, pleasant, efficient. At the lunch price especially, but even at the dinner price, the place is a find and a deal.