One DISGUSTING experience
About 6 years ago I ordered food for the first and last time from their chain. I ordered my food and was waiting at the counter. A customer returned to the counter with his tray in his hand. He told the person at the counter that his rice was moving. Luckily I didn't order rice. His rice has worms in it, and they were still alive. That was the last time I set foot in there to order food for me or my family. I have never gone into any other Pollo Tropical to do it either. It was nice of them to give the guy another plate. Disgusting I guess wasn't the right word. With time, I'm sure I can come up with something worse.