Beautiful Hotel but the Service did no Match
By A Yahoo! Contributor, 1/30/09
The hotel is beautiful and the room was spacious and clean. Unfortunately, our overall experience was overshadowed by some major inconveniences and service issues.
When we were getting ready for bed we realized the TV was not working (it would not turn on). When we called the front desk, they offered to send up a mechanic within the hour. We needed to be up at 4:45am so we told them to just wait until the next morning when we were out. We told them we would be back around 10am. When we got back to the room the TV was still not fixed. When I called the front desk to report the TV had not been fixed, they said they would have it fixed for the next guest. There was no apology for it being broken in the first place or for not fixing it when we requested. Broken TVs happen but to not respond to the complaint is unacceptable.
After check out, we could not get out of the hotel owned and run self-park garage because the cashier was out to lunch. Our ticket would not work in the automated machine and the hotel offered no solution. We were told to just wait for the cashier to return. We ended up having to wait 30 minutes and came close to missing out flight home.
I'd expect much better service from a Conrad and for the prices they charge. There are other downtown Miami hotels that are just as nice, equally priced, and offer the service you would expect from that caliber of hotel.