I could not believe the service! The food was horrible! In this bad economy I would not want anybody to be out of a job but our waitress Kendra was absolutely CLUELESS! We had 4 kids, 4 adults. Sat the kids at one table, adults at another. Kendra could not figure out how to split our order. Went from one couple, took order then the kids. Came back to next couple took order, then went back to other kids! How about just use a different ticket for each family. Appetizers came out, Conch Fritters not cooked right. Ordered 2 drinks with water, had to get my own water! Food came out 2 hours later! 4 tables served by different waitress came and went! Kendra blamed the kitchen, Kendra blamed the lifestyle of the Keys, Kendra said, 'look over their see all those people, look over here, see all these people... one kitchen, not good!' Here I am on my vacation and I have to take the time to write a review because it was that bad! Robert the hospitality manager, did not know the meaning of hospitality. We had to explain EVERYTHING to him rather than him fix the problem immediately. We spent another 10 min talking to Robert about the problem. Yes, customers are a pain in the ass, but customer service is key! I can't even tell everything that happened on our night, it was so ridiculous... even the party behind us were in disbelief by our service and told us we shouldn't pay a cent! We will never go back to eat at the restaurant. We would go back to order a drink from the bar, watch the Tarpon/Shark show and that's it!
I must say I was quite disappointed in the food. My first time there 02/09 the food was much better. I believe I had the fried shrimps. I was there again 3/10, I had the broiled grouper(no flavor). Since the grouper ban makes one wonder is it really grouper? The atmosphere and views are gorgeous.
The food was extremely bland. The fried fish didn't taste as good as Gorton's frozen fish. The grilled scallops had some garlic on them but didn't taste like garlic. Red Lobster would have been better.
If you are looking for a pet friendly restaurant in Islamorada, this is the spot! My mom and I drove down from Fort Lauderdale along with my two big dogs. The entire staff was more than gracious to accommodate my dogs. We sat in the covered outdoor dining area and our waiter brought the dogs water before he even came to take our drink order. The food was wonderful as well. My mom and I both got friend shrimp and not only were they tasty, they were huge. Feeling the breeze come off the ocean was quite relaxing. The alcoholic mixed drinks were a bit expensive, but they were strong and refreshing on a hot summer day! We will definitely go back on our next visit to the Keys.
Fantastic drinks, blah food.
If you're staying at a place with a bbq or kitchen, you're better off buying from their market and cooking at home.
I went once and ordered the simple peel and eat shrimp, and I could not believe how overcooked it was. To the point that I had my waitress and the hostess try a piece. The hostess promised the next nights cook was much better, convinced me to come back, it was worse the second night. I would say the other writer is correct, it's a tourist stop (trap) along the way. Save your money and stop at Robbie's.
The IFC original location has become a required stop on the way to Key West. Over the years, management has perfected the craft of selling simple, straightforward fish meals without much fuss or too many mishaps. In other words, simple, fresh food, well done. However, with popularity have come some problems: in high season and on weekends, the wait can be staggeringly long. Also, the kitchen sometimes is overwhelmed, especially towards closing. So if you go, go for lunch or go early, especially on weekends. Recommended: fish sandwiches, fish on salad.
Sprawling across more than 17 acres, this tropical marine mammal facility has been in the Keys for many years, showing
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If you're fascinated with the creatures of the sea, this 63 room resort in Islamorada may be for you. Located
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