Open Hours: Monday 11:30 AM - 12:00 AM, Tuesday 11:30 AM - 12:00 AM, Wednesday 11:30 AM - 12:00 AM, Thursday 11:30 AM - 12:00 AM, Friday 11:30 AM - 02:00 AM, Saturday 11:30 AM - 02:00 AM, Sunday 11:30 AM - 12:00 AM
the arcade is really fun but the bathrooms are gross they smell like crap and i got locked in it. Also the food there is gross. The prizes are the worse part. The cool prizes are so overprice so its either candy or a ball. PLEASE get better prizes
I don't care if the food isn't that good or if they give bad customer service. The place is so beautiful that you feel as if you are in a different country, in a different time. They have two bars and the restaurant is really beautiful. The arcade is really big and there's a bar in the middle of it. I will be a regular visitor. Oh, and they already charge your tip. =)
this place used to be real classy about 10 years ago. it's a fun concept and has potential, but it's really gone down hill for a while. the staff is dirty and unprofessional, the food is AWEFUL. we had a dinner recently where everything was bad, and we're not demanding diners. even the draft beer was skunky. it's a real shame, like I said this place used to be great and a lot of fun.
Not even worth one star! The service was TERRIBLE. The management was TERRIBLE. My boyfriend and I were approached by a crazy man screaming at us. This is NOT a place to take family or friends.
I would rather stay at home and flush my money down the toilet!
My husband and I were going to our friends birthday party here at D&B. I knew this place had a reputation for problems but we hoped that they had fixed these. Apparently not. The management does not care about the customer. Let me repeat. The management does not care about the customer. The staff does not care about the customer. Our table was not very large. We had 12 guests. We told our server in advance that we would like separate checks to pay. We told him this when we had ordered. Not only did he double charge some of our guests, and mis-charged others, and added drinks onto my bill, they didn't bring out food in time and threatening our other guests at the table.
One instance was where one of the guests at our table was waiting for his food for 45 minutes to come. After he had told the server that he did not want the food and was to cancel the order, he still approached our guest with the food telling our guest that if he didn't take it that the server would have to pay for it out of his own money.
In my case my husband ordered the fish & chips. We ordered with everyone else. It took the kitchen and wait staff over an hour to get this order. I had to ask the server for the management more than 5 times. I literally had to HUNT down the management to find them. I told the management that his order should be compensated for the lack of care and gratitude for being customers at their restaurant.
So basically at dave and busters, they do not care about their customers. I will be having to call their corporate offices and let them know that their management at dave and busters is more than insufficient and their lack of care for their customers. But i do believe that the worse part of this was the fact that the waiter telling us that the restaurant is too busy to assist all their customers needs. for me that is not an excuse. Telling your customers that you are too busy to get the orders correct and that there are a lot of other customers in the restaurant is bad. the management was not very helpful for the waitstaff. This was more than obvious.
Please save your money and go across the street to fridays, where our other two friends went and had a much better meal.
you will be glad you did.
All in all this review is to save the lives of others contemplating a good time to be had at this Dave and Buster's. I can't begin to explain the poor service and horrific attitudes of the management staff. I decided to visit the location as it was suggested to be a good experience by a friend. We ventured here on several different occassions just to be fair. OMG was I in for a treat. For one thing there are way too many children ruining the atmosphere with their incesant crying, game hogging, expelling body fluids and drink spilling. Not to mention the parents are Missing In Action at the bar leaving their offspring to the care of the restaurant. Some of the food items are actually edible and quite tasty (i.e. the wings, the Lacy's Chicken, the Cajun Chicken Pasta and some of the burgers are ok too. Let's get to the drinks which for whatever reason tends to be watered down and I feel as though the children who order soda's get more of a buzz than I do. I recommend the Walk The Plank or the TNT if you want to actually feel as though you have had a drink. There are a few nice bartenders that make the experience quite enjoyable. Being in the hospitality business for 14 years now kind of has its perks. This place has a lot of potential if the staff along with management matched the decor. A couple of the managers like Tracy Ray and Amanda Borusak have severe attitude problems. These two women have no type of interpersonal skills and in my opinion they should't be allowed to even interact with the customer with such attitudes. It paints a poor image of the head manager if he or she allows this type of behavior, which I guess is acceptible. Another issue that I found with this place is the dress code and its clientele. Dave and Buster's must have minimal employee appearance and hygiene requirements as a few of the waitstaff smelled like hot garbage when passing by my table. Not to mention the offensive breath of a quite large and robust door man to which I refused to linger around to get a name. On one occassion dining in the Midway turned out to be very scary as I observed this waitress serving food wearing an extremely filthy shirt with holes underneath the armpit. I believe her name was Carla but I am not 100% sure of the name but the fact that she was allowed to serve people in that condition was deplorable. I even noticed that a large number of the other staff members appeared to be high or intoxicated in a highly noticeable fashion. The Midway games are ok if you don't mind getting trampled by some unattended child roaming around aimlessly because they can. If these reviews serve any purpose Dave and Buster's can learn a lot from the ones provided here. They have the potential to be a nice hangout with quite a few changes to be made as they need them badly. Management sucks, the food is ok, the clientele they attract is another saga all together, the drinks are watered down and need some tweaking. A change in the children policy would also benefit them as well. No children should be allowed after 10:00 pm no matter what as that is the adult bewitching hour anyway. Review their staff more closely and provided insight as to hygiene requirements, appearance improvements and attitudes that are unacceptible in the world of hospitality and dining. It starts at the top then trickles down to the rest of the staff. In any profession your staff represents your business and in the case of Dave and Buster's, this place should be a burger joint which is more becoming of the staff and management it employs. Too bad the very few good qualities are drowned out by bad attitudes, long waits and a see-saw type of experience that doesn't warrant a return visit. In all honesty I think people visit because it's convenient as opposed to a wonderful place.
As a former D&B waitress 9from another city long long ago) I can see the problem is a catch 22 with this place. No one wants to be a server here because the clientele is rif-raffy which usually means you walk with low money for a long shift which is frustrating.
Over time it leads to poor performance because you just don't want to give good service to rowdy kids who don't tip. The jaded attitudes of the servers who are willing to work there are a HUGE turn off to the upscale crowd they are seeking. This place needs a revolution in customer service! Should clean house from the bad service and attitudes of some managers.
Retrain all the service in EXTREME customer service and enforce a dress code / secutity and some rules for kids running willy nilly and this place has a fighting chance!! The five star rating is for their great potential!
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