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I was shocked to see this only received 4 stars. The service will be slow, as is the case with all fine dining restaurants. This is something that is hard to get used to if you are used to eating at Chili's and being in and out in 45 minutes. Usually takes an hour and 45 minutes for you to eat at a place like this (not saying I don't usually prefer faster service).
I live out of state and always eat here when in town. If I am at a convention for 4 nights, I will eat at Charlie's on my first and last night. I wouldn't say this is necessarily the best steak I have ever had, but I would say this is my favorite restaurant and steakhouse in the country. You will get an equally good tasting steak at a Morton's or Ruth Chris, but I think the wood grilled flavor is more unique than other steakhouses I've been to. That is why I give Charlie's the nod. I have heard Vito's Chop nearby is also very good, but never eaten there.
I have probably eaten at Charlie's 7 times in 5 business trips in the last 3 years if that says anything. If you are using Outback as a reference for how to measure steakhouses where you pay $18 for steak, potato, and salad, and eat in 45 minutes, Charlie's is not that type of place. Charie's will cost you about $35 for a steak, $5-8 per side dish, drinks will be costlier, and the service will be slower. For a business dinner or special occasion, this is definitely the way to go. For a regular Friday night in which you are paying the bill, I'd probably just go to an Outback.
In summary, Charlie's will give you a similar dining experience in price, quality of food, atmosphere, and service to a place like Morton's, Shula's, Ruth Chris, etc. Their wood grill flavor is very unique though, even when compared to other wood grills. If I am not paying the bill and can choose to eat at any restaurant in the country, it would be Charlie's.