Ordered the spaghetti special as take out this afternoon from work. Opened it up and it had a live roach in the pasta. I immediately threw it away and phoned them to ask for a refund. I was insulted, called a liar and cursed at. Never got my $6.57 refunded for a meal that probably cost them $0.42 to make. They should have handled that more professionally.
Made from scratch pancakes...yummy!
I visit about once a month and I haven t been disappointed with the food. The service can be slow at times, even when they re not busy.
The staff is courteous and the food is enough for the price.
As you read these reviews remember one thing. Some are disgruntled employees trying to get even because they were fired for doing a poor job or just not showing up at all. Mel's Family Diner has been around for over 25 years so they must be doing something right. See for yourself how good the food tastes, the prices are great the portions. Everybody wants a huge plate full of food and pay a dollar for their meal. If you want really cheap unidentifiable food go to your local drive thru, If you want real good food made from scratch than go to Mel's.
MY EXPERIENCE AT MELS WAS HORRIBLE. THE CUSTOMERS SERVICE EXPERIENCE FROM THE OWNERS DAUGHTER WAS THE MOST HORRIFIC AND DISGUSTING THING IVE EVER ENCOUNTERED WE ASKED FOR THE STEAK SIRLOIN AND RECEIVED A MEDIUM RARE HAMBURGER PATTIE INSTEAD MY AFTER ASKING THE WAITRESS FOR SOMETHING ELSE THE OWNERS DAUGHTER SO VERY RUDELY COMMENTED THAT THIS IS WHY RESTAURANTS DONT STAY IN BUSINESS BECAUSE THEY GIVE FOOD AWAY HOW DISRESPECTFUL OF HER TO BEHAVE THAT MANNER ESPECIALLY IN FRONT OF MY LITTLE GIRL MY ADVISE FOR MELS DINER IS TO 1ST LEARN THE DIFFERENCE BETWEEN SIRLOIN AND HAMBURGER PATTIES AND THEN SOME CUSTOMER SERVICE LESSON WOULD'NT HURT AND MAYBE THEY WOULD BE MORE SUCCESSFUL THAT SMALL BUSINESS WOULD NEVER SEE MY MONEY EVER AGAIN.................. THUMBS DOWN FOR MELS DINER
I ate at Mel's today and ordered the fried chicken with a salad. The chicken tasted awful & the salad was pathetic. Lettuce was white wilting iceberg. I cannot comment on the rest of the menu. The chicken tasted like the meat was old and had no breading or seasoning like traditional fried chicken - basically they threw the chicken in oil with a few crumbs of something that appeared to be breading - it was served up extra greasy, I should have returned it but paid for it anyway.
My husband and I visited Mel's Diner in Sanford this morning. He had Gayle's Special and I had the veggie omlet. Our food was bland, the serving sizes less than generous, and the customer service we received was the worst I've ever encountered. Long story short, we were mislead about the price of one of the items we ordered (a side of gravy) and then told that they couldn't change the receipt (hand-written) and take off the charge. The manager that I spoke with was very nasty with me and refused to remove the charge. My husband stayed behind and payed the bill, but I was infuriated. I will never go back to this over-priced, greasy diner and will encourage everyone I can to avoid it.