I am not sure why this restaurant is getting such terrible reviews. Our party of four went to this restaurant last Friday and had a great experience. When we arrived, the hostess seated us immediately and the server took our drink orders promptly. The restaurant is in a great location and I thought it was very clean. The food was very good, espeially the fish sandwich. My only complaint was how loud the music was. You were not able to talk to anyone during the evening due to the loud music. Other than that, I would definitely recommend this restaurant. If I return, I will go during the weekday and at lunch where there would be no band music.
My husband and I went there this week Nice view but a food bill that would give one a heart attack. We are accustomed to going to many restaurants all over the USA so we know what good customer service should be and first impressions being very important if one's business wants to encourage customers to come back and eat! Food was okay. Establishment very dusty and dirty. I ordered a cranberry juice as I normally do but when it came it tasted like spoiled fermenting fruit juice that has been there for years! I asked the server to take it back as it tasted off and ordered a virgin strawberry daiquiri instead. When it came it was in a small glass and tasted like flavored sprite! My husband then ordered as his after -dinner drink a vodka on the rocks. and wishing to join him, I ordered another virgin strawberry daiquiri. This time the drink that came was in a large glass and was like the strawberry daiquiri like I drink in other big restaurants. Our shock came on receiving our bill.... the server had charged us for the spoiled juice I sent back $1.99, plus $5 for both the little glass of flavored sprite and $5 for the larger strawberry daiquiri. To add to the crime of ripoff..... they charged $1.50 to add ice to a single vodka drink in a small glass!!
Unfortunately by the time I had read the shocking bill my husband had already paid it as due to the lack of adequate lighting he himself could not see it properly and we just wanted to leave. We will not be going back.....
my hubby and I went in to have some lunch. First of all, the place is really run down, could use a facelift. We were laughing that they had stored what looked like broken equipment on the screened in porch. Also, my husband ordered chicken wings, awful, he did not eat them and they did take them off the ticket but made it sound like they were doing us a big favor. We also were never informed of drink specials (as were other people around us, that's how I found out). When I brought this up to the manager? (don't know who she was, never introduced herself), she said there are signs everywhere, so I guess it was my fault. They charged me $7.50 for a wine cooler. Total ripoff. She also gave me some info about how they serve chicken wings there so the next time we would know how to order them (like we're going back). As said in other reviews, the only thing this place has to offer is the view, go get food somewhere else and sit on a bench and look at the lake. If the City of Sanford wants to continue renovating their waterfront, might I suggest a bulldozer to knock down Wolfy's and put up a nice restaurant that the city can be proud of.
My Sister and Brother in Law, were visiting us from Miami, so I took them to Wolfy's. It was a first time for my wife and I also and will be our last.
We waited over 40 minutes before food was brought to our table. Our bill for 5 people totaled $80 and that was with my wife and I sharing a meal. We are not talking about steaks but chicken baskets, with no liquor added in the total cost.
My Sister ordered a wrap but couldn't finish it because it was too spicy. We asked if we could exchange it for another chicken basket (4 chicken tenders and fries for $10). The management said, no. Then we asked for a refund and still they said, no. We spent over $80 and Wolfy's wouldn't refund $10 for the wrap.
The only thing Wolfy's has going for it is the view of Lake Monroe but you can see that without having to walk into Wolfy's and save yourself money and aggravation.
Let’s see…On March 6th 2009, Wolfy’s was contacted and advised that I and about 18 friends were planning on coming to their restaurant the following day for lunch. I asked if that would be a problem and I was told no. For the sake of assuring adequate seating in a location where we could all sit together a reservation was suggested. I made a reservation at that time, telling the voice on the other end of the line that we would be arriving around 12:45. On March 7th, we all arrived after riding from Daytona Beach at about 12:55 and walked inside. The initial impression was promising. The area to the right of the bar had a sign posted indicating it had been reserved for a “Private Party”, that party being us. Shortly after we sat down, one lone server made the rounds getting everyone’s drink order. My Corona was served with the traditional slice of lime (without me having to ask) and was nice and cold. About 25 minutes later, the same lone server came around and took appetizer and entrée orders. After 30 minutes and another Corona, there was no sign of food from the kitchen at least not for our “party”. After 45 minutes, folks were starting to wonder what was going on. How long does it take to make a cheeseburger and fries, or a cold chicken salad sandwich? After questioning the increasingly frazzled server, it was determined that the kitchen staff was just overwhelmed by the task at hand. After ONE AND A HALF HOURS, I had my order placed in front of me, twenty cold hot wings and equally cold fries. I didn’t wish to complain because at this point I was happy to have anything. I think Wolfy’s theory on customer service is “Wear ‘em down and they’ll take what you give ‘em”. Our server was clearly doing her best with zero help from other staff. She apologized repeatedly for the service we received and no one in our group places any blame on her. She did the best she could with the situation as it was. One of our group was still waiting for his food after everyone else had finally begun eating. Almost TWO HOURS after ordering he canceled his cheeseburger. Another of our group, who happens to be hospitality professional, went to seek out the manager/owner. The owner was found standing at the bar drinking a beer. When advised of the poor service, instead of venturing from the bar and assisting his people in the kitchen, or help the server get the meals out, he had the server give everyone a business card for a free drink. This is a safe move for him because none of us will be back to his establishment to redeem them. A restaurant owner or kitchen manager that understands what customer service is would have been in the kitchen helping his crew get the food out to paying customers. He would also understand the benefits of good word of mouth (or otherwise) from those same customers. The manager / owner of Wolfy’s seems to have a hands off management style. Except for the Bud Lite that is, he had his hands on those just fine.