This place needs new management and staff. On three different trips we've had HORRIBLE food and service. On the first two trips we were served RAW chicken wings. They were begrudgingly replace, with no apology or discount. On our last (and it will be the last time I step foot in there), I asked for our wings to be well done, but not burnt, just to be sure then were cooked. The food took 45 mins, we never saw our waitress during that time, and the place was empty. The wings they brought out looked like charcoal, black and powdery. The manager actually came out and was rude to us! Saying well done means burnt. Once again they replaced the food, but we were made to feel terrible for asking for food to be COOKED. Our waitress was rude and the managers lack of skill was mindblowing.
I used to love this place for wings and beer, but the last dozen times I've gone there it has gotten out of control with unsupervised children running around. It seems that the staff and management are friends with the parents of the dozen roaming children who scream and run around while attacking each other and the pool tables. There has been no effort to improve the situation for other diners by asking the children or parents to rein things in a bit. If I wanted to go to a chuck-e-cheese I would, but I prefer a neighborhood sports bar. I've been willing to overlook the decrease in food quality and service, but the past few trips have been absolutely out of control. The last time I was there this place was almost empty, while a dozen kids were running around doing their best 'lord of the flies' impression while the staff stood around the sides of the restaurant doing nothing.
absolutely the worst restaurant experience i've ever had. my friends and i decided to try trivia night at this gators instead of the usual sports bar we go to. service was horri ble right off the start. it took atleast 15 minutes after we sat before the manager came over to get our drink order. after 10 minutes he returned with our drinks. about 10 more minutes later our waitress came to take our order. we were a party of 8 all ordering the all u can boneless wing special. having worked in a restaurant before, i know that when specials like this are ran, the kitchen is prepared ahead of time to have these meals prepared. it took a good 45 minutes to get our food. in that time we never were offered refills for our empty drinks. every re-order after took another 30 minutes. the staff never said one thing about the wait. almost as if it were a normal thing that all orders took that long. by far the worst service and food i've had at a restaurant . we wont be going back.
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