after 45 minutes we were told for the 7th time that our appetizer was almost ready. after an hour we got our food, well, most of us did. at an hour and ten minutes the rest of us were served our food, cold. ten minutes after that we got half of our appetizers and 10 minutes later, when the rest of the sushi was delivered i was actually hit in the head with the tray as the server basically tossed it onto our table. the manager assured me that she knew the servers very well and she was sure they wouldnt do that, but that she would see what she could do about our bill, little did i realize that what she meant was get it ready at full price without even an apology. I should also mention that we would still be waiting on the bill had i not gone to the counter to ask for it. We were frequent customers there, but never again.