three of us went in for drinks...all of them were wrong or messed up. I don't know if they were trained right or what. Not quality. Not friendly. Maybe the employee's are sick of work? Well, we gave it another shot, and another...it's just bad!! We were visiting from seattle, I'm not sure which starbucks it was - it was by the beach. My advice, support a local coffee house. Because jacksonville's starbucks is not up to standard.