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We have gone to Cheddar's 3 different times with different results each time. The 1st time back in Jan 2007 for lunch, the food was great, service was ok, the 2nd time was in March 2007 and the service was beyond poor and the food was still good. We must have gotten a new server who had not gotten any training. The last time was in May 2007 for lunch again. That time was just a fiasco in regards to service.
Having worked in the Food Service Industry and having been a trainer, I can tell you that training at this establishment is less than to be desired. I don't care if it is a busy lunch hour or dinner hour.....if a guest states that they are in no hurry and are NOT pressed for time, you don't serve their complete meal all at once...appetitizers, salad, main course, etc you let the guests enjoy each course at their leisure before serving them their next course... I don't like feeling that I am being rushed through my meal or that I and my party are an inconvenience to the server.... Likewise when you see a new server stuggling, you don't close your eyes to it and let the guests suffer, you pitch in and help that fellow employee get out of the weeds. Remember servers, your tips are a reflection on your service.
Now would I not tip even with bad service, NO.... but you can darn sure bet I only tipped the min... you give good to excellent service and you can bet your last dollar that I will give 20% or more.
Would I recommend this place? No.... not if I was recommending it by service.... however, I can't fault this restaurant on the food. Good food makes the restaurant, however Good Service keeps the cliente coming back.